TELUS OptikTV

Mobile First Channel Selection

Description

TELUS TV Package and Channel Order and Customization tools needed a Mobile-first and Accessibility redesign.

Goal

1. Redesign the TV Customization tool for mobile-first

2. Present the highly complex TV package and channel rules in a streamlined flow for users

3. WCAG 'AA' accessibility compliance

My Role

Senior Interaction Designer

Tasks & Process

1. Contextual inquiry

2. Stakeholder interviews and requirements gathering

3. Site data analytics

4. Identify use cases

5. Develop information architecture

6. Define user flows

7. Design wireframes

8. Prototype extensively in InVision

9. Usability testing on-site and via Usertesting.com

Tools

TELUS required all interaction design to be performed in Google Draw to that all stakeholders could collaborate.

Additionally: MS Visio, Adobe Photoshop, usertesting.com